上阅读理解题11高二英语试卷
日期：2010-08-01 08:59
thefirststepistopresentthewarranty(保单)，ifitdoesnot，theconsumerwillsucceedbestbypresentingspecificinformationastowhatiswrong，itisusuallysettledintheconsumer’sfavour，the“higherup”theconsumertakeshimorhercomplaint，thisactionproduceresultsHowever，11Whenaconsumer(消费者)findsthatsomethingheorsheboughtisfaultyorinsomeotherwaydoesnotliveuptowhattheproducersaysforit，thefasterheorshecanexpectittobesettledInsuchacase，takingitastruethatheorshehasajustrightConsumershouldcomplaininpersonwheneverpossible，therearevariousmeanstheconsumermayusetogainsatisfactionAsimpleandcommonmethodusedbymanyconsumersistocomplain(投诉)directlytothestoremanagerIngeneral，andespeciallywhentheconsumercanshowclearlywhatiswrongwithwhatwasboughtinquestionIfthiscannotdone，oranyotherrecordsthatmighthelp，atthestoreofbuyingInmostcases，butiftheycannotgettotheplaceofbuying，itisacceptabletophoneorwritethecomplaintinaletterComplainingisusuallymosteffectivewhenitisdonepolitelybutfirmly，ratherthanbymakinggenerals，
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